Shipping policy
Oriva Shipping Policy
Every Oriva order ships with full tracking, usually within 1–2 business days. This policy explains where we deliver, how long it takes, what it costs, and what happens if something goes wrong. By placing an order on tryoriva.com, you agree to the terms below.
Where we ship
We currently deliver to the following regions:
- European Union — all 27 member states, including Ireland
- United Kingdom
- United States
- Canada
- Oceania — Australia and New Zealand
- Israel
If your country is not listed, we cannot deliver there yet. Join our newsletter to hear when we expand.
Order processing
Orders are prepared and handed to the carrier within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed after 2 pm CET or on weekends are processed the next business day.
During launches, sales, and the holiday season, processing may take up to 3–4 business days. We will announce any longer delays on our website and by email.
Delivery times and costs
Standard shipping is free on every order, to every country we deliver to. Delivery times below are estimates after your order ships, in business days.
| Region | Standard delivery |
|---|---|
| European Union (incl. Ireland) | 2–6 days |
| United Kingdom | 3–7 days |
| United States | 5–10 days |
| Canada | 6–12 days |
| Australia and New Zealand | 7–14 days |
| Israel | 7–15 days |
Carrier delays, customs checks, and remote addresses can add time beyond these estimates.
Shipping protection (optional, $3.79 per order). Add it at checkout for extra peace of mind. If your parcel is stolen after delivery or arrives damaged, we replace it right away, with no need to file a carrier claim or wait for an investigation.
Tracking your order
You will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse. Tracking can take up to 48 hours to show its first update.
Customs, duties and taxes
Import duties and taxes may be charged by your country's customs on delivery and are the customer's responsibility.
| Destination | What to expect |
|---|---|
| European Union (incl. Ireland) | No customs. VAT is included in the price. |
| United Kingdom | UK VAT is collected at checkout for orders up to £135. Larger orders may incur import charges. |
| United States | Import duties or fees may apply depending on current US customs rules. |
| Canada | Duties and sales taxes may apply depending on order value. |
| Australia and New Zealand | GST may be collected at checkout or by customs, depending on order value. |
| Israel | VAT and fees may apply above the personal import threshold. |
Food supplements and local rules. Oriva products are food supplements, sold in quantities for personal use. Some countries have specific rules on importing supplements. Please check that our products can be imported into your country before ordering. If customs holds or destroys a parcel because of local import rules, we cannot refund it.
If something goes wrong
Damaged or wrong items. Contact us within 7 days of delivery with your order number and a photo of the product and packaging. We will send a replacement or refund at no cost to you.
Lost parcels. If tracking shows no update for 5 business days (EU and UK) or 7 business days (other regions), contact us. We will open an investigation with the carrier and reship or refund your order once it is confirmed lost.
Delivered but not received. Check with neighbours and your building's reception first, then contact us within 7 days. We will open a claim with the carrier. If you added shipping protection, we send a replacement right away instead.
Incorrect address. Please check your address carefully at checkout. We can update it only before the order ships. Parcels returned because of an incorrect or incomplete address can be reshipped at the customer's cost.
Refused or unclaimed parcels. If a parcel is refused, not collected, or returned because duties were not paid, we will refund the product price minus original shipping, return shipping, and any fees charged to us.
Subscriptions
Subscription orders ship automatically on your renewal date and follow the same delivery times above. You will receive a reminder email 3 days before each renewal, so you can skip, pause, or change your delivery address from your account.
Contact us
Questions about your delivery? Email us at contact@tryoriva.com. We reply within 1 business day, Monday to Friday.